Vibrant Souls | Shipping, Returns and Refund Policy

This document in its entirety and inclusive sections in full and part is a continuance of Vibrant Souls Terms and Conditions. Some of the following Terms or Conditions may be a repeat of Vibrant Souls Terms and Conditions and are intentionally done so for the purpose of clarity within this document.

Vibrant Souls Terms and Conditions incorporate its Privacy Policy and Shipping, Returns and Refund Policy which collectively and independently apply at all times.

Vibrant Souls is a Registered Brand with Trademark protection. Whether represented within the text using the standard symbol ” ® ” or not, it is to be implied at all times.

This document is formatted in English (Australian) and spelling shall not and does not constitute means or a valid reason, to void, or for misinterpreting any term and or meaning. International English interpretation applies to countries outside of Australia.

For the sake of clarity, a Customer of Vibrant Souls is any entity, individual, agent, representative or third party who makes an inquiry to Vibrant Souls about its products and or services, initiates an order (finalised or not) with Vibrant Souls, completes an order (in part or full) with Vibrant Souls, and or procures goods and or services from Vibrant Souls and or one of their nominated representatives.

The Customer must make best endeavours to read and familiarise themselves with all Vibrant Souls Terms and Conditions as they are legally binding, deemed read, accepted and agreed at the time any Customer makes an inquiry, order or purchase with Vibrant Souls.

Vibrant Souls Terms and Conditions are published and made readily available to the public via our website vibrantsouls.com.au. Clarifications or enquiries can be made in writing via email to terms@vibrantsouls.com.au.

General Supply

We do NOT generally supply to online stores or market stalls or at wholesale rates.

Vibrant Souls are capable of and reserve the right to, supply Nationally and Internationally, at their sole discretion.

Vibrant Souls reserves the right at all times to individually offer, or decline, an agreement and or account to any group, individual or collective company or trading business at its sole discretion.

Vibrant Souls declare they are a limited manufacturer of custom goods and operate primarily as a supply only provider.

All goods are offered strictly on a WYSIWYG (What You See is What You Get) basis, no other warranty or offer is made for such. Vibrant Souls continually endeavours to ensure products displayed on the website are an accurate representation of what you will receive.

Vibrant Souls point of collection and distribution is Perth, Western Australia.

Vibrant Souls agrees to supply the Customer its goods and or services at the published rate, as and when paid in full, at that moment in time.

All goods and Shipping costs (if applicable) must be paid for prior to dispatch.

Until funds are received in full and cleared in Vibrant Souls bank account (Not merchant facility), at its discretion, Vibrant Souls is NOT required to action any order, supply or release of goods.

Unless the cost of Shipping is stated as being included within Vibrant Souls Price or for the destination region, the Customer is responsible for arranging and payment of any cost associated, additional packing, shipping and insurance should they opt to have goods shipped.

Goods may be on back-order from time to time as a result of the volume of purchases or supply of required raw materials. Vibrant Souls will communicate any back-order(s) or delays in supply, as discovered, to each Customer. This is NOT cause for cancellation nor does it enable a right to a refund.

Goods are Non-refundable and Non-Returnable, they are supplied in good condition prior to handling by the elected courier service, release or collection.

Payment Prior to Shipping

Terms of Trade are C.O.D unless otherwise offered and agreed formally in writing by Vibrant Souls, in advance, prior to ordering and supply of goods or services.

For the sake of clarity, the following common terms are defined:

C.O.D – Cash On Demand, having the meaning payment is due at time of Order
NET X Days – Net, having the meaning Calendar Days and X Days being Calendar Days from Date of Invoice

In the case of Credit or Debit card payments, a 2% surcharge applies. Afterpay payments attract a 6% surcharge. Any applicable surcharge will be automatically applied at checkout.

All payments are non-refundable regardless of whether an order is completed in part or full.

Vibrant Souls shall issue either an electronic Receipt or Tax Invoice(s) to the Customer, being the Full Price for goods or services.

Vibrant Souls is registered for GST. All Prices are listed as GST inclusive prior to Final Payment.

The Customer shall be severable and liable for its accounting and GST reporting and payments of such, as is applicable. It is the Customer who is solely responsible to ensure they meet their obligations for GST and account for the purchase of goods or services in accordance with legislative requirements.

Warranty

All third-party warranty or cover is 100% passed to the Customer wherever applicable, at the time of full and final payment for goods or services, and shipping (if applicable), as is transferable and where possible.

No other warranty, guarantee or rights are given or transferable.

The Customer shall at all times indemnify Vibrant Souls from any damage or adverse outcome, as a result of them receiving and or using a Vibrant Souls product(s). This indemnification extends and further relates directly to how Vibrant Souls product(s) are stored and or used, and the same applies to any of their immediate Customers (indirect Customers of Vibrant Souls). This is agreed, acknowledged and affirmed at the time of placing an order with Vibrant Souls.

Shipping, Returns & Refund

Goods are Non-refundable and Non-Returnable, they are supplied in good condition prior to handling by the elected courier service, release or collection.

Should the Customer opt for Aus-Sign on Delivery, or (Quote Please) Shipping they understand Vibrant Souls is simply facilitating the basic packing and labelling for a courier service. At all times the courier and Customer have sole responsibility for the shipment and final delivery of goods.

Vibrant Souls will always provide the courier tracking details to the Customer as a courtesy for them to be able to track goods and shipment themselves. Any dispute in shipping is the responsibility of the courier and is not cause for a replacement or refund to the Customer.

Vibrant Souls reserves the right, at its discretion to consider and further offer a credit, refund or alternate supply and this shall only be deemed to be available if in writing and agreed in full, unconditionally and undisputed by the Customer.

The right of last reply and Customer terms and conditions Do NOT apply.

The Customer has No means or right of re-assignment of their legal obligation, goods, purchases or outstanding payments.

In the event of any Customer, business restructures, change of ownership or representative, all obligations remain enforceable and collectible to the fullest extent of the law and the Customer must immediately inform Vibrant Souls. This may further be the cause or reason for Vibrant Souls to cease supply and request immediate payment of any outstanding account.

Damaged Shipped Goods

Vibrant Souls has no obligation to replace any damaged goods to any Customer as they are supplied free of damage in their original form and prior to collection or shipping.

Vibrant Souls reserves the right, at its sole discretion, to agree to replace a damaged item, either as a full replacement or at a reduced cost and this shall only be deemed to be available if in writing and agreed in full, unconditionally and undisputed by the Customer.

Acceptance & Acknowledgement

The Customer agrees to these Terms and Conditions and accepts and acknowledges them as the only Terms and Conditions applicable for dealings with Vibrant Souls.

These Terms and Conditions are deemed accepted and in effect, as at the date they are published and made available, and subsequently agreed and acknowledge as noted within the submission of each and every order or request by any Customer.

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