Vibrant Souls

Privacy Policy

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Vibrant Souls Privacy Policy

This document in its entirety and inclusive sections in full and part is a continuance of Vibrant Souls Terms and Conditions. Some of the following Terms or Conditions may be a repeat of  Vibrant Souls Terms and Conditions and are intentionally done so for the purpose of clarity within this document.

Vibrant Souls Terms and Conditions incorporate its Privacy Policy and Shipping, Returns and Refund Policy which collectively and independently apply at all times.

This document is formatted in English (Australian) and spelling shall not and does not constitute means or a valid reason, to void, or for misinterpreting any term and or meaning. International English interpretation applies to countries outside of Australia.

For the sake of clarity, a Customer of Vibrant Souls is any entity, individual, agent, representative or third party who makes an inquiry to Vibrant Souls about its products and or services, initiates an order (finalised or not) with Vibrant Souls, completes an order (in part or full) with Vibrant Souls, and or procures goods and or services from Vibrant Souls and or one of their nominated representatives.

The Customer must make best endeavours to read and familiarise themselves with all Vibrant Souls Terms and Conditions as they are legally binding, deemed read, accepted and agreed at the time any Customer makes an inquiry, order or purchase with Vibrant Souls.

Vibrant Souls Terms and Conditions are published and made readily available to the public via our website vibrantsouls.com.au. Clarifications or enquiries can be made in writing via email to terms@vibrantsouls.com.au.

 

Policy Approach


Under our Privacy Policy, we do our best to only collect the minimal data necessary to service your experience and facilitate requirements of the secure online shop and communications with the Customer.

Vibrant Souls Privacy Policy Approach and application is adopted based on the consideration of format and features of the hosted website, theme and plugin feature combined with additional external in-the-middle security implemented.

 

Who are We


Our website address is https://vibrantsouls.com.au.

 

What Personal Data we collect and Why we Collect It


Comments

We do not permit user comments to avoid any personal data being shared unknowingly by you.

Media

We do not permit media uploads by users to avoid any personal data or images being shared unknowingly by you.

Contact forms

Our Contact Forms are used to temporarily store the information you wish to send to us, to allow a user account to be created, and for our follow-up with any necessary response or order status.

We do not retain your information or capture data in any other way on our published website forms, the information is temporary and relayed to us via email.

Your personal browser settings and cache may retain information that makes it appear we have captured and retained information however we do not and you have complete control to individually manage your personal settings, this is not something Vibrant Souls does.

User Account Data

We do not publish or share information directly from your User Account Data.

User Account Data is held only within your personal user profile for our eCommerce shop interface (as per the account setup). It can always be accessed and managed directly by yourself at any time via your personal secure Login and Account Dashboard.

If you link or provide your social media details, this information is recorded as part of your user profile, those images may appear in our system but only as made publicly available and published by the social media platform itself.

You can request Vibrant Souls to remove your user account and associated orders and information at any time via email to terms@vibrantsouls.com.au, this is permanent and unrecoverable and will be deleted immediately.

Reviews and Testimonials

As per Vibrant Souls General Terms and Conditions Feedback clause, Vibrant Souls, at its discretion, has the right to and may from time to time make available Feedback (in part or full) via its website, social media, and or other publication for Public consideration and consumption.

Blog and Newsletters

As of August 2020 Vibrant Souls introduced an informational Blog and Newsletter subscription. All existing users, by default, were subscribed at this time.

Any user subscribed shall always be given the ability to opt-out at their discretion. If a user unsubscribes they will not intentionally be resubscribed by Vibrant Souls unless requested to do so.

 

Use of Cookies


Under our Privacy Policy, we limit the use of cookies where possible and deactivate or disallow some default user functions in an effort to avoid unnecessary cookies.

If you have an account and you log in to this site, a temporary cookie is set for you to manually Accept. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices.

  • Login cookies last for two days.
  • Screen options cookies last for a year.
  • If you select “Remember Me”, your login will persist for two weeks.
  • If you log out of your account, the login cookies will be removed.
  • You may clear browser cookies, cache and history from your personal browser at any time.

 

Embedded Content from Other Websites


Under our Privacy Policy, we do not intentionally activate tracking for third-party links and embedded content.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Analytics


Under our Privacy Policy, we do not intentionally activate tracking for third-party links, embedded content or other analysis.

We do not directly market to users from any site Analytics. Vibrant Souls does use Google Analytics for the purpose of ensuring the integrity and functionality of its site and any links included within products and pages. 

 

Who We Share Your Data With


Under our Privacy Policy, we do not send or share your information with any third party without your express permission in advance.

External and independent merchant facilities may store your data however this is exclusive and undisclosed to us and further is not us retaining your information or intentionally doing so. Should you opt to save Payment details this is not visible nor is it retained by us.

 

How Long We Retain Your Data


Under our Privacy Policy, subject to the use of cookies (mentioned previously), for users that register on our website, only the personal information provided in their user profile (as updated from time to time), and order information is stored until requested to be deleted or manually deleted by you.

All users can see, edit, or delete their personal information at any time via their unique secure Login and Account Dashboard or requested via email to terms@vibrantsouls.com.au

A user cannot change their username, you can make a request to the Vibrant Souls Website Administrator via email to terms@vibrantsouls.com.au. By design, a Vibrant Souls Website Administrator is the only person that can also see and edit some of the user information. A Vibrant Souls Website Administrator cannot obtain your unique password they can only reset or issue a new one.

A Vibrant Souls Website Administrator will not and do not share your details or information unless you request such.

 

What Rights You Have over Your Data


Under our Privacy Policy, any user can see, edit, or delete their personal information at any time via their unique secure Login and Account Dashboard or requested via email to terms@vibrantsouls.com.au

Any user can request to receive an exported copy of the personal data we hold in relation to your profile via email to terms@vibrantsouls.com.au

A Removal request does not include any data we are obliged to keep for administrative, accounting, legal, or security purposes.

 

Where We Send Your Data


Under our Privacy Policy, we do not send or share your information with any third party without your express permission in advance.

External and independent merchant facilities may store your data however this is exclusive and undisclosed to us and further is not us retaining your information or intentionally doing so. Should you opt to save Payment details this is not visible nor is it retained by us.

If you believe your data has been shared at any time please advise us in writing at terms@vibrantsouls.com.au so we can investigate.

 

How We Protect Your Data


Under our Privacy Policy, we take data protection and security very seriously and have the following in place as our pro-active approach to managing this concern:

  • We have a very limited number of administrator logins that are deactivated and deleted if not in use.
  • We do not use default or common platform user logins for the website. All logins are protected with strong, independently secured and generated passwords.
  • Login passwords are not visible or shared. We have varying layers and security for user accounts.
  • We have anti-spam protection for the back-end and host of the site as well as change monitoring and an auto-repair / restore feature activated.
  • Our web host is off-site and we have a backup guard implemented for core files.
  • Host configuration and support are kept separate.
  • Domain registration and DNS are managed independently.
  • We use SSL certificates to secure the entire site.
  • The merchant gateway(s) is independently run and secured.
  • We do not send to or share your information with any third party.
  • We only request the bare minimum data from you to service your requests.
  • We do not run server-based or integrated marketing from the website directly.

 

Data Loss and Recovery


Vibrant Souls have implemented and have running independent data stores and monitors to where possible predict and give advanced warnings to its primary Website Administrator. Should a circumstance arise the hosting provider also retains a master copy.

In the event of a threat or perceived threat, the Vibrant Souls Website Administrator in consultation with Microsoft and the Host provider may take the site offline to safeguard itself and your data and to run necessary checks or recovery to restore a stable environment.

While Vibrant Souls take reasonable measures to protect and secure information and backup the site and data for redundancy, it does not and cannot 100% guarantee or warrant it can recover from every unforeseen and growing internet or third-party threat.

The Customer should always maintain its own copies of transactional records and regularly change its passwords to complex ones and in an effort to maximise the account security in addition to the Vibrant Souls measures.

 

Acceptance & Acknowledgement


The Customer agrees to these Terms and Conditions and accepts and acknowledges them as the only Terms and Conditions applicable for dealings with Vibrant Souls.

These Terms and Conditions are deemed accepted and in effect, as at the date they are published and made available, and subsequently agreed and acknowledge as noted within the submission of each and every order or request by any Customer.

 

Want to Know More

Have a look at why we are in business and what drives us at More About Vibrant Souls

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