General FAQ

Do you ethically source your products?

Yes, this is one of the core values within our business and we uphold this when selecting suppliers. All raw elements are sourced with careful consideration for environmental, humanitarian, natural, and rehabilitative impacts.

Is your product sustainably harvested?

Yes, this is one of the core values within our business that we uphold when selecting suppliers and sourcing raw materials. All raw elements are sourced with environmental, humanitarian, natural and rehabilitative impacts considered and questioned.

Are your products natural?

Wherever applicable, all products and elements are 100% natural and naturally biodegradable to eliminate both the carbon and recyclable footprint on the environment.

Will my order include an invoice?

As the customer, we will copy your invoice to you via email. You can also always obtain a copy from your My Account login at any time. If your order is going directly to you, we will include a packing slip with no pricing. If the order is going to someone else, then we never include the packing slip.

Where are you located?

Vibrant Souls shop is located at 28 Feldpsar PDE, Gwelup, Western Australia.

How will my order arrive?

Your order will arrive in a cardboard shipping box with 100% recycled, recyclable and compostable honeycomb hex wrap, as we all know horrible plastic bubblewrap is SO last year!

You product will be wrapped in white tissue paper and beautifully ribboned in our dark pink ribbon. If you have added a gift note this is printed out and stuck onto our gift card, and attached with ribbon to the wrapped gift.

Can I include a note or gift message?

Yes, with every order you have the ability to add as much or as little for an order note. This is sent to us and we print it on a custom card.

Can I visit the shop outside of opening hours?

Yes, we understand sometimes things just get in the way. Feel free to send us an email or call on 1300 405 125 to arrange a time that suits us both.

Shipping & Collections

When will my order be shipped?

We aim to ship all orders within 48 hours of receiving full payment. Should there ever be any delays or products not in stock we will always reach out as soon as possible to advise.

How can I track my order?

We issue emails as your order status changes to keep you continually updated throughout the delivery process. Once shipped, you will also receive a tracking link and updates to monitor delivery to you or your nominated recipient. You can always track within your Shipment Tracking at any time.

Do you provide a copy of an invoice with shipping?

As the customer, we will copy your invoice to you via email. You can also always obtain a copy from your My Account login at any time. If your order is going directly to you, we will include a packing slip with no pricing. If the order is going to someone else, then we never include the packing slip.

Where do you ship to?

Vibrant Souls ships internationally, although the majority of our clients are Australia-wide.

Do you offer same day delivery?

Yes, we absolutely do, unfortunately, this is currently limited to a 50km radius of our shop in Gwelup Western Australia. As you place your order in the Checkout your shipping options will automatically appear for you to choose from.

What is the cost of shipping?

The cost depends on your choice of shipping options. We offer FREE shipping on all orders over AUD$100 within Australia. For orders under AUD$100, standard shipping via Australia Post is $12.95 or $14.95 for sign-on-delivery. All orders outside of Australia are quoted at cost and require advance payment.

Can I pickup or collect my order?

Yes, of course, we offer a contactless collection and your order can be picked up from Gwelup Western Australia. As you place your order in the Checkout, select local pickup and we will let you know when it is available in our collection cupboard. We endeavour to have all pick-up orders available the same day wherever possible. Pickup is FREE.

Do you ship to PO boxes or lockers?

Due to fraud protection, we do not ship to Lockers however to ship to a PO Box you will need to contact us via email or private DM in socials. We will request the PO Box address, suburb and postcode from you to verify with the Post Office. When placing your order select Ship to Address and use the Vibrant Souls address, we will change it to your PO Box.

Can you ship express post?

Yes, we are happy to ship express post for you and have an option in the CART at Checkout where you can select Express Post (Quote to Pay). We will get the quote for you and send a separate (at cost) invoice for payment. Once payment is received then your order will be shipped express post.

Can I arrange my own freight or courier?

Most definitely, select Local Pickup in the Checkout and advise us in the order notes section of the person or company collecting your order.

Smudging Range

Is it safe to smudge around my pets?

Yes, it is safe to smudge around your pets. Cleansing the energy in your environment can benefit both you and your fur-babies.

Can I smudge if pregnant?

Yes, you can smudge while pregnant, as long as you check with your medical provider first. Also, we recommend you use a non-white sage option like a Vibrant Souls – Eucalyptus Botanical Smudge Stick. Be sure to mention the pregnancy within the order notes so we can supply 100% natural elements.

How often should I smudge?

We suggest smudging on a weekly basis to maintain an ideal balance of positive energy in your home. At the bare minimum, aim to smudge at least once a month.

What are the benefits of smudging?

Smudging has been used for thousands of years to help:

  • Naturally purify the air
  • Clear negative energy
  • Promote feelings of calm
  • Support a positive mindset
  • Repel insects
  • Invite positive energy into a space
  • Promote improved sleep quality
  • Ease stress
  • Add natural fragrance to your space
  • Boost focus

Do you need a smudge bowl?

We always recommend you use a classic smudge bowl, lavish smudge bowl and smudging quartz as it allows you to safely hold the smudge when in use, catch any ash to prevent damage to flooring, and extinguish the smudge safely. It is a beautiful way to display your smudge when not in use.

What is the best sand for smudge sticks?

Vibrant Souls recommends you use smudging quartz at all times. Along with being natural, quartz features an appearance that is far more stunning than simple sand, a plain bowl, or shell. It is also a more effective way to smother your smudge without damaging it.

Why is smudging quartz better than sand?

Vibrant Souls recommends you use smudging quartz at all times. Smudging quartz is natural, far more stunning than simple sand or a plain bowl, and is more effective at smothering your smudge without damaging it.

How to extinguish a smudge stick?

Vibrant Souls recommends you use smudging quartz at all times. Press into or lay your smoking smudge or incense on smudging quartz to suffocate the burning embers until extinguished.

Incense Range

Can I smudge with Incense?

Yes, you can smudge with incense. The smoke from an incense stick or cone not only deodorises but also cleanses the energy of the room and can be used to chase the chi.

Where should you store incense / how do I store incense?

Incense should be stored away from the sun and in a free-flowing aired container like our Wooden Incense Box to ensure it is not exposed to excess humidity or heat.

Candle Range

How long does a candle burn?

Vibrant Souls candles have an extended burn time compared to most candles as we use a specialty grade of soy wax and specific wicks to maximise the life and benefit of our candles.

Lifestyle Range

What is ceremonial cacao?

Ceremonial cacao is a pure extract used in a raw form as a natural purifying and cleansing base suitable for drinking. People typically drink it daily as a natural stimulating alternative to coffee and tea. It helps support improved focus and awareness by detoxifying the body, boosting the immune system, and increasing blood flow to the brain.

Are your crystals ethically sourced?

Yes, we source our crystals from natural mines with the reassurance that all associated staff are paid in line with their national wages and free of underage labour. With crystals, their power comes from intent and energy, making it crucial to us that the source is of reputable and good standing.